User Researcher job in London SWA at UK Government - House of Commons

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Employer - UK Government - House of Commons
Job title - User Researcher
Job Description

Plan, design and conduct research and analysis to support the design and development of digital products and services.
Conduct research with users of Parliament's internal digital systems as well as public-facing digital products.
Lead on research activities within a project or product team, from initial planning, through research gathering, to analysis and report writing.
Understand user needs and requirements by working closely with teams across the organisation to gather evidence using a range of user research techniques.
Communicate research findings and recommendations credibly and effectively to a wide range of stakeholders and colleagues.
Be highly visible across the organisation as an advocate for user research and engage, build trust and create a culture that promotes user needs as a priority.
Undertake awareness-raising and educational activities which support the development and embedding of user research across PDS.
Help to establish a user-centred design approach, that will solve business problems and meet user needs within identified constraints.
Partner with colleagues from other user-centred professions to add maximum value to projects and develop a high-performing community of practice.
Work collaboratively to inform design patterns, libraries and frameworks.
Experience of research processes, including writing test scripts, recruiting users and organising testing.
Experience of conducting user research, including contextual research, ad-hoc and lab usability testing, with strong moderating and interview skills.
Proven ability to draw sound conclusions based on qualitative and quantitative evidence and presenting findings and recommendations creatively and engagingly.
Strong critical thinking and problem-solving skills with the ability to see the bigger picture and translate business problems and user needs into relevant, actionable research plans and objectives.
Demonstrable understanding and experience of user-centred design practices.
Experience of educating and supporting colleagues to understand the value and importance of user research in the development of products and services.
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension
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Job Location London SWA
Date Posted 04 Sep 2020
Employer Email --No Email
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