Job Description
Overview of Role:
Responsible for end to end control of all shipments coming into and out of Roadfreight depot in Wednesbury. Highly focused, operational and administrative role so attention to detail is essential.
Main Duties and Responsibilities:
Manifest daily export trailers and send related pre-advices
Scan all freight leaving the depot
Update collection and delivery status in a timely manner
Responsible for web bookings
Monitor, chase and process all POD’s ensuring timely updating of internal system.
Log and report outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window
All related administrative activities in the Roadfreight department.
Contact hauliers to provide quotations for special collections/deliveries
Monitor and deal with transport queries by liaising with other depots
Checking that collections are clear and populating the planning sheet
Responsible for creation and issuing of run sheets detailing all collections and deliveries
Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments
Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via face-to-face, phone and email, ensuring satisfactory and timely resolution
Data entry with attention to detail
Transport planning for same day collections
Adding accruals
Creating movements for subcontractors
Key skills & attributes:
Proficiency in Microsoft Excel, Word & Outlook
Highly organised and a team player
Deadline focused
Flexible, adaptable and quick to learn
Ability to work on own initiative
Excellent communication skills
Detail focused
Must be able to work well under pressure
Fluent English, both written and spoken is essential
Possess a positive outlook, promoting constructive responses to the challenges of work
Knowledge of European groupage is advantageous
Additional Requirements:
In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Company from time to time. Subject to adequate experience and/or training.
To participate in the annual performance appraisal and objective setting scheme.
To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide. |