Receptionist job in St Albans AL at HM Prison & Probation Service

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Employer - HM Prison & Probation Service
Job title - Receptionist
Job Description

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Overview of the job

This is an administrative role based within the National Probation Service(NPS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office based activities. The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.

The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.

The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.


To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

To greet offenders and visitors, log their arrival and departure, ensure the appropriate member of staff is notified and issue visitor passes and security fobs as necessary

To be first point of contact for partner businesses that reside within the same building

To handle all queries, referring on when unable to resolve

To handle incoming and outgoing telephone calls, take messages and transmit to the appropriate person.

To deal with all mail items; incoming, outgoing and internal

To take bookings, support and service meeting rooms including training event registration as required

To support the allocation and booking of hot desks, car parking and pool cars as required

To pay bus fares/travel warrants to offenders and handle day to day petty cash

To assist in maintaining Health and Safety and security aspects of the premises, including the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures

To log building faults and incidents and keep a log of maintenance and repairs

To ensure faults are reported and servicing requests for equipment are made with suppliers and contractors

To assist with scanning and archiving as required

To access databases for information as necessary and input information as required

To practice safer working and adhere to data protection, confidentiality policies and legislation

To order office stationery in liaison with the line manager

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may b
Job Location St Albans AL
Date Posted 22 Jun 2020
Employer Email --No Email
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