People Services Administrator job in Liverpool L at Riverside

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Employer - Riverside
Job title - People Services Administrator
Job Description

Riverside have two excellent opportunities for a People Services Administrator working full-time, for up to 6 months. This role will based at our Head Office in Speke, Liverpool.

What will you do?
Provide first line support to colleagues and managers on all areas of the employee lifecycle including recruitment and on-boarding, performance management learning and development, payroll and system administration, including advising on people policy and processes, providing a 'once and done' resolution to queries or escalating where appropriate.
Drive the adoption to self-service tools providing guidance to enable managers to self-serve, increasing service capability through coaching and guidance to service users.
Process transactions and produce accurate and timely documentation (letters, references, contracts, learning material etc.) across the employee life cycle within agreed service levels and performance standards.

Day to day Your key responsibilities as Riverside's People Services Administrator:

Provide first line advice and support to colleagues, managers and third-parties on all aspects of the employee lifecycle providing a 'once and done' resolution to queries or escalating where appropriate.
Increase self service capability through the provision of regular coaching and guidance of policies, processes and systems.
Provide administrative and transactional support across the employee life cycle e.g. recruitment, on-boarding, learning and development and payroll, ensuring service level agreements (SLAs) and performance standards are maintained.
Escalate complex queries via the agreed channels to ensure effective resolution, in line with agreed ways of working and service standards.
Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records.
Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.
Process and maintain People Services collateral, including letters, procedures and toolkits, ensuring alignment to the overall People Strategy and business needs.
Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
Plan and prioritise work, check own work and that of others as required for completeness and accuracy.
Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.
Maintain knowledge of regulatory, legal and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business.
Actively contribute to the continuous improvement of People Services processes, systems, procedures and change projects.
Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.
For a deeper understanding of your responsibilities, take a look at the job description linke
people-services-administrator, people-services-administrator-jobs-in-liverpool-l
Job Location Liverpool L
Date Posted 09 Jun 2020
Employer Email --No Email
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